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Privacy Policy

Last Updated: June 24, 2025

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Sentire Healing, operated by Katherine Santana, LCSW, is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data you provide when using our website: www.sentirehealing.com. It also describes your rights under applicable California and federal privacy laws.

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We respect your privacy and take confidentiality seriously, especially when it comes to mental health-related inquiries.

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1. Who We Are

Sentire Healing is a California-based private psychotherapy practice owned and operated by Katherine Santana, Licensed Clinical Social Worker (LCSW). We provide virtual therapy services to adult clients across California.

Contact:

2. Information We Collect

We collect limited personal information through our website contact form for the sole purpose of scheduling a free 15-minute phone consultation.

The following data may be collected when you voluntarily complete our contact form:

  • Full name and/or preferred name

  • Email address

  • Phone number

  • How you heard about Sentire Healing

  • A brief (non-clinical) description of why you’re seeking therapy

  • Your acknowledgment of the disclaimer that this is not a therapy session and that emergencies must be handled through 911 or appropriate crisis services

We do not collect or store Protected Health Information (PHI) through our website.

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3. How We Use Your Information

The information you provide is used for:

  • Responding to inquiries

  • Scheduling a phone consultation

  • Documenting acknowledgment of your understanding of the consultation limits

  • Internal record-keeping related to initial client interest and follow-up

We do not use your data for marketing purposes, nor do we sell or rent your personal information to third parties.

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4. Consent and Legal Basis for Use

By submitting the contact form, you consent to the collection and use of your information for the purposes described in this policy.

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5. Security and Data Storage

We use reasonable administrative, technical, and physical safeguards to protect the limited personal information collected. These include:

  • Access restrictions to information

  • Use of HIPAA-conscious and privacy-forward third-party tools

  • Encrypted email services and secure form handlers

Data is stored securely for up to 12 months unless you become a client or request deletion sooner.

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6. No Clinical or Emergency Services via Website

Information submitted through this site is not monitored continuously.
Do not use this form to communicate urgent or crisis-related information. If you are experiencing a mental health emergency, please call 911, go to your nearest emergency room, or contact a crisis line.

Your acknowledgment of the following is required when submitting the form:

“This call is a brief consultation and not a therapy session. If you or others are experiencing an emergency or feel unsafe, call 911 immediately.”

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7. Third-Party Services and Tools

We use secure third-party service providers to operate our website and related functions. These may include:

  • Wix – website hosting and contact form

  • Email service provider – for client communication

  • Calendar tools – for scheduling consultations

  • Secure practice management and communication tools (used only after a client becomes established)

These providers may have access to limited data for processing and technical purposes but are not permitted to use it for their own purposes.

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8. Cookies and Analytics

Our website may use basic cookies or similar technologies to:

  • Enhance user experience

  • Track anonymous site performance and usage

These cookies do not collect personal or sensitive data and are not used for advertising or retargeting.

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9. Your Privacy Rights (California Residents)

If you reside in California, you are protected under the California Consumer Privacy Act (CCPA). You have the right to:

  • Request access to the personal information we’ve collected about you

  • Request correction of inaccurate information

  • Request deletion of your data, where applicable

  • Be informed if your information is being shared (it is not)

  • Designate an authorized agent to make privacy requests on your behalf

To exercise these rights, email info@sentirehealing.com with “Privacy Request” in the subject line.

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10. Notice to Minors

This website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children or minors. If we become aware that we have inadvertently collected data from someone under 18 without appropriate parental consent, we will delete it promptly.

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11. Data Retention

We retain contact form submissions and related communications for up to 12 months for scheduling and record-keeping purposes. If you request deletion of your data before this period, we will honor that request unless legally obligated to retain it.

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If you become a client, your information will be retained and protected in accordance with HIPAA and state licensing board regulations.

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12. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in law or practice. The current version will always be available at:
www.sentirehealing.com/privacy-policy

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We encourage you to review this policy periodically.

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13. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

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Katherine Santana, LCSW
Sentire Healing
📧 info@sentirehealing.com
📞 (661) 401‑5902

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